Frequently asked questions
Get answers to most commonly asked questions.
General questions:
Most common general questions
Quintech is a WhatsApp business management system owned and managed by QUIN-TECH SOLUTIONS LIMITED. Our system offers bulk messaging via approved templates, chatbot automation, and a live chat inbox all in one place. These features make it easy to manage marketing, sales, and customer support all on WhatsApp.
Our system helps you connect with customers faster, automate replies, and send bulk messages. It improves your team’s efficiency, boosts engagement, and streamlines support all through WhatsApp.
No. Quintech is built to be beginner-friendly. We help you with onboarding, setup, chatbot creation, and automation so you can start immediately without technical knowledge.
Yes, but it must be fully migrated from the regular WhatsApp or WhatsApp Business App to the WhatsApp Business Platform. After migration, it won’t work on mobile apps anymore.
Yes. Quintech supports multiple agents and a shared team inbox, so your support, sales, and marketing teams can collaborate in real time.
Yes! AI-powered auto-replies are available to make conversations faster and smarter. Just add your knowledge base and WhatsApp AI assistant is ready to take your business queries.
To get started, you’ll need to book a call with us to discuss your business goal, information and choose a pricing plan. Afterwards we will setup an account for you with your business information, build a suitable workflow for your business and train you on how to manage your business all from your WhatsApp.
Quintech offers different plans based on the number of WhatsApp numbers, AI usage, message volume, and automation features. Custom enterprise pricing is available for larger businesses.
Support & updates:
Most common technical questions
You can send promotional, informational, or transactional broadcasts to your customer list, using custom tags, segments, or uploaded contacts.
Zero risk! We use the official WhatsApp Business API, not modified apps or unofficial methods. Our platform is fully compliant with Meta's policies, ensuring your business communications remain secure and uninterrupted.
Absolutely! We offer seamless integration with:
- Google Sheets for data synchronization.
- Zapier for connecting with 3000+ apps.
- Shopify & WooCommerce for e-commerce automation.
- Custom webhooks for advanced automation.
- CRM systems for lead management.
Yes. Quintech uses secure cloud infrastructure and does not share or sell your data. You maintain full ownership of your customer information.
We believe in empowering you with the right tools and knowledge:
- Detailed Onboarding Portal: Self-serve setup guides and videos.
- Ticket Support: Quick responses to technical questions.
- Screen-Share Support: For complex technical issues.
- Priority Meta Support: Direct escalation for Meta-related issues.
- Regular Platform Updates: New features and improvements
Absolutely! There are no long-term contracts or hidden fees.
Yes. Our team can help you configure your WhatsApp number, set up chatbots, import contacts, link your tools, and build automations tailored to your business.
Absolutely. You can list products, collect orders, manage inquiries, follow up abandoned carts, and track customer interactions all inside WhatsApp.
Yes. With a shared inbox, canned responses, tags, agent assignment, and AI support, Quintech is perfect for customer service teams.